Quality Assurance Advisor
Job Title: Quality Assurance Advisor
Start Date: Immediate Start
Location: Hybrid (Office [Fort Dunlop, Birmingham] /Home)
Salary: £27,650 per annum
Skillsfirst is a regulated awarding and end-point assessment organisation, providing qualifications and apprenticeships within the Early Years, Business and Management, Health & Social Care and pre-employment sectors.
Skillsfirst is part of the VTCT Charitable Trust Group, launched in 1962 and is committed to the advancement of education in the UK and internationally for over 100k learners and apprentices annually.
Our core values are:
Trust me to run with it: We have the freedom, empowerment and ownership to get a great job done.
We grow great people: We achieve success by valuing, supporting and investing in colleagues and customers.
Our community: We are welcoming, creative and vibrant. Achieving great things for our customers and beneficiaries.
What have we done today to make us feel proud? We innovate and improve through our passion for excellence and relationships.
Together we complete the puzzle: We reach out across boundaries to support and collaborate.
Together we talk, listen and lead: We act with courage and openness to create shared solutions.
Benefits:
- 26 days annual leave, rising to 27 after 2 years. With an extra day for your birthday
- Hybrid working arrangements available
- Life assurance 4* salary
- Enhanced sick pay benefits
- Retail discount offers
- Cycle to work scheme
- Employee assistance programme
- Wellbeing initiatives and support
- A vibrant array of social opportunities
- Free parking, free tea and coffee and free fruit!
- Healthcare services worth up to £1,400 and access to 24/7 GP services
- Wide array of training and development opportunities.
Principal Responsibilities include:
- Coordinate the external quality assurance monitoring for allocated customers
- Ensure the risk management of each centre is duly applied and monitored in line with Skillsfirst’s policies and procedures.
- Manage external verifiers alongside the team to allocate workloads, review and process External Verifier draft reports, and monitor effectiveness
- Perform highly regulated administrative tasks using established procedures
- Allocate and monitor the effectiveness of workloads of contracted External Verifiers
- Support the Compliance Team with malpractice / maladministration investigations
- Review, analyse and process centre recognition/qualification approval applications through to a conclusion.
- Provide a high level of customer support and advice to existing and potential customers.
- Ensure complaints are acknowledged and processed in line with the organisations KPIs and standard policies/procedures
- Support and deliver training to customers for the use of systems and processes (on and off-site)
- Maintain audit trails to support the external quality assurance process and monitor actions
- Become highly proficient in the use of all systems i.e. REG, QMIS, Digital certificate software, VERifirst and XAMS
Essential Criteria:
- Quality assurance i.e A1 or TAQA Level 3 Certificate in Assessing Vocational Achievement
- NVQ Level 3
- Experience in a customer facing role demonstrating excellent communication skills, including diplomacy and negotiation
- Experience of managing complex administrative projects with conflicting priorities, working calmly under pressure to meet deadlines with a flexible and adaptable approach to changing circumstances
- Experience of maintaining audit trails showing a keen attention to detail within writing and proofreading.
- Proficient IT skills including Microsoft Outlook, Excel and Word
Please submit your CV and a covering letter (optional) to recruitment@vtct.org.uk to start the application process.
Once you have applied will we get in touch after the advertising has closed and let you know if you have been shortlisted for interview. If you are not contacted after this time you should assume you were not successful; we cannot give feedback on this due to the volume of applications.
Application closing date: 1st July 2022
Interview dates: WC 11th July 2022
We reserve the right to close this advertisement early if we receive a high volume of suitable applications
