Functional Skills Co-ordinator
Salary: £18,000
Maternity Cover - Fixed term contract effective mid-October 2021 to January 2023.
This is an office-based role.
Skillsfirst Awards is an Awarding Organisation and approved End-point Assessment Organisation. We are committed to designing and developing a range of nationally recognised qualifications and assessments which make a genuine difference, inspiring people to fulfil their personal goals and drive their careers forward.
Our passionate and talented team have an in-depth understanding of the world of work-based learning. We use this knowledge to deliver a simple, seamless service with our learners at heart.
We are exceptionally proud to say that more than 500,000 learners have achieved a Skillsfirst qualification since our launch in 2010.
Our aim is to ensure that working at Skillsfirst is a rewarding experience. We look to recruit dynamic, enthusiastic, motivated people to work with us, we are an equal opportunities employer and encourage applications from people of all backgrounds and ages.
We recognise that it is important for our team to have a solid understanding of the products and services we provide; therefore, all new team members will be provided with full training and support.
The purpose of this role is to ensure our products and services are maintained whilst satisfying regulatory requirements, including:
To support the quality assurance process for the Functional Skills examinations
- Review Senior Examiner (SE) weekly reports and action accordingly
- Issuing of results ensuring SE sampling has occurred within the set timescales and the results are accurate
- Support and attend (where required) standardisation, QPEC and awarding meetings
- Allocation of completed exam papers to markers within set timescales
- Take ownership of incidents identified by the team of Markers / Senior Examiners to establish whether they require escalating
- Ensure incidents of malpractice and / or maladministration are reported to the FS Manager within specified timescales
- Cooperation with the Quality Assurance Advisor’s and or Compliance Team assigned to an incident / investigation
- Review and update Functional Skills guidance documents
- Support the Functional Skills Lead Co-ordinator with delivery of customer training on and off site as and when required (including proctoring)
- Participation of internal and external audits
- Support with the annual performance review of Markers and Senior Examiners
- Adhere to internal policies, procedures and quality standards within set KPIs to ensure good practice and consistency
- Participate in project work, including system upgrades as and when required
- Carry out Functional Skills invigilation audits as and when required
- Maintain knowledge of FSQ regulatory requirements.
Support the provision of paper-based exams
- Prepare paper-based exam papers for each window
- Acknowledge, process and despatch paper-based exams within KPIs
- Co-ordinate the marking process
- Ensure the result release is completed within agreed timescales
- Report to finance for the purposes of invoicing.
Co-ordinate the proctoring (remote invigilation) process
- Co-ordinate the proctor sessions, including no shows, review of footage, administration
- Co-ordinate calendar bookings
- Scheduling proctored exams
- Oversee Proctor availability
- Booking and assigning Proctors.
Provide excellent customer service
- Become highly proficient in the use of all systems i.e. XAMS, REG, ProctorExam
- Take ownership and resolve customer enquiries/queries including systems support via telephone, face to face and emails within set KPIs
- Ensure positive working relationships are maintained with colleagues and consultants (Proctors, Markers and Senior Examiners)
Adhere to policies and procedures
- Develop and maintain a thorough understanding of and adhere to Skillsfirst policies and procedures, including the operations manual
- Develop and maintain a thorough understanding of and adhere to the General Conditions of Recognition.
The key competencies required are:
Essential
- Minimum Level 3
- Attention to detail critical
- Excellent organisational / time management skills
- Ability to work to agreed timescales
- Work well under pressure
- Experience in a customer facing role
- Maintain and develop effective working relationships, internally and externally
- Effective written and oral communication skills
- Working knowledge of Microsoft Office applications.
Desirable
- Functional Skills knowledge.
If you are interested in this role and would like to apply for this post, please send your CV and a covering letter to cherylcollett@skillsfirst.co.uk
Skillsfirst Awards is an equal opportunities employer and encourages applications from people of all backgrounds and ages.
