Qualification summary

This qualification has been designed for those learners who are or being developed to operate, in a supervisory role within DHL and forms the foundation for further progression within the DHL management structure.

The knowledge and skills developed within this qualification will enable learners to gain an understanding of DHL supervisory principles. These cover DHL personal excellence, DHL people excellence, DHL service excellence and DHL operational excellence.

Learners will then apply the skills, knowledge and understanding they have gained to their work activities to prove competence.

Restricted use

This qualification is restrictive to DHL as it contains commercially sensitive information. Supporting documentation is restricted to DHL staff members on request.

Qualification structure

Learners must achieve all 9 units from Group M.

Total Qualification Time (TQT) is 487 hours

Guided Learning Hours (GLH) are 241

Qualification number	Qualification reference
CSED3	603/2137/4

 

Group M – Mandatory units

RQF  unit.no.	Skillsfirst  unit. no.	Unit title	GLH
Y/616/0415	DHL9	Communication essentials	21
D/616/0416	DHL10	Managing and developing self	24
H/616/0417	DHL11	Working with others effectively	28
K/616/0418	DHL12	Inspirational leadership	28
M/616/0419	DHL13	Working with teams effectively	28
H/616/0420	DHL14	Customer service matters	20
K/616/0421	DHL15	Championing DHL customer service	34
M/616/0422	DHL16	High performance leadership	31
T/616/0423	DHL17	Managing operations	27