This qualification is now closed for Registrations

Certification end date: 31/07/2026

Qualification summary

This qualification has been developed to recognise the learners’ skills, knowledge and overall performance within administrative functions and activities. It accredits learners’ abilities to understand and carry out a range of administrative tasks and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context and aids career progression.

The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the administrative sector are covered.

Learners who achieve this qualification could progress onto the:

•  Level 3 Diploma in Business Administration (RQF)
•  Level 3 Diploma in Customer Service (RQF)

Related Documents:

VTCT (Skillsfirst) Level 2 Diploma in Business Administration (RQF) Handbook

Qualification structure

A minimum total of 45 credits must be achieved to gain the qualification as follows:

All 21 credits must be achieved from Group M and a minimum of 14 credits must be achieved from Group A.

A maximum of 10 credits can only be achieved from Group B and a maximum of 6 credits can only be achieved from Group C.

A minimum of 36 credits must be at Level 2 or above.

Minimum Guided Learning Hours (GLH) are 229

Total Qualification Time(TQT) is 450

Qualification number	Qualification reference
BUSD2	601/3518/9

Group M – mandatory units

RQF unit no	Skillsfirst unit no	Unit title	Unit Level	Credit Value
H/506/1893	BUS34	Communication in a business environment	2	3
J/506/1899	BUS36	Principles of providing administrative services	2	4
T/506/1901	BUS37	Principles of business document production and information management	2	3
A/506/1964	BUS38	Understand employer organisations	2	4
L/506/1788	ML1	Manage personal performance and development	2	4
R/506/1789	ML2	Develop working relationships with colleagues	2	3

Group A – Optional units – Business administration

RQF unit no.	Skillsfirst unit no.	Unit title	Unit Level	Credit Value
D/506/1794	BUS4	Health and safety in a business environment	1	2
K/506/1796	BUS6	Use a telephone and voicemail system	1	2
A/506/1799	BUS8	Meet and welcome visitors in a business environment	1	2
L/506/1807	BUS13	Manage diary systems	2	2
Y/506/1809	BUS14	Produce business documents	2	3
L/506/1810	BUS15	Collate and report data	2	3
R/506/1811	BUS16	Store and retrieve information	2	4
Y/506/1812	BUS17	Produce minutes of meetings	2	3
D/506/1813	BUS18	Handle mail	2	3
H/506/1814	BUS19	Provide reception services	2	3
K/506/1815	BUS20	Prepare text from notes using touch typing	2	4
M/506/1816	BUS21	Prepare text for shorthand	2	6
T/506/1817	BUS22	Prepare text from recorded audio instruction	2	4
T/506/1865	BUS24	Archive information	2	3
Y/506/2295	BUS25	Maintain and issue stationery and supplies	2	3
J/506/1868	BUS26	Use and maintain office equipment	2	2
L/506/1869	BUS27	Contribute to the organisation of an event	2	3
D/506/1875	BUS28	Organise business travel or accommodation	2	4
H/506/1876	BUS29	Provide administrative support for meetings	2	4
T/506/1879	BUS30	Administer human resource records	2	3
A/506/1883	BUS31	Administer the recruitment and selection process	2	3
R/506/1887	BUS32	Administer parking dispensations	2	3
R/506/1890	BUS33	Administer finance	2	4
M/506/1895	BUS35	Buddy a colleague to develop their skills	2	3
L/506/1905	BUS39	Employee rights and responsibilities	2	2
K/506/1913	BUS43	Develop a presentation	3	3
M/506/1914	BUS44	Deliver a presentation	3	3
A/506/1916	BUS46	Contribute to the development and implementation of an information system	3	6
F/506/1917	BUS47	Monitor information systems	3	8
M/506/1945	BUS61	Analyse and present business data	3	6

Group B – Optional units – IT and customer services

RQF unit no.	Skillsfirst unit no.	Unit title	Unit Level	Credit Value
F/601/8320	B1	Processing customers financial transactions	2	4
A/506/2130	CUS7	Deliver customer service	2	5
R/506/2134	CUS13	Process information about customers	2	3
Y/506/2149	CUS19	Develop customer relationships	2	3
M/502/4300	EML2	Using email 2	2	3
F/502/4396	IT201	Bespoke software 2	2	3
J/502/4559	IT202	Data management software	2	3
M/502/4622	IT206	Presentation software	2	4
F/502/4625	IT208	Spreadsheet software	2	4
R/502/4631	IT210	Website software	2	4
R/502/4628	IT211	Word processing software	2	4
F/506/1934	ML23	Participate in a project	3	3
T/505/1238	PRP2	Payroll processing	2	5

Group C – General

RQF unit no.	Skillsfirst unit no.	Unit title	Unit Level	Credit Value
A/506/1818	BUS23	Understand the use of research in business	2	6
D/506/1939	BUS56	Understand the legal context of business	3	6
L/506/2083	CUS1	Understand working in a customer service environment	1	3
R/506/2294	ML6	Principles of team leading	2	5
J/506/1806	ML7	Principles of equality and diversity in the workplace	2	2
K/503/8194	PCR2	Principles of customer relationships	2	3
D/502/9931	PDM2	Principles of digital marketing	2	5
D/502/9928	MTP2	Principles of marketing theory	2	4
R/505/3515	SMB21	Know how to publish, integrate and share using social media	2	5
F/505/6880	SMB22	Exploring social media	2	2
L/505/3514	SMB23	Understand the safe use of online and social media platforms	2	4

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