This qualification has been designed for those learners who are or being developed to operate, in a supervisory role within DHL and forms the foundation for further progression within the DHL management structure.
The knowledge and skills developed within this qualification will enable learners to gain an understanding of DHL supervisory principles. These cover DHL personal excellence, DHL people excellence, DHL service excellence and DHL operational excellence.
Learners will then apply the skills, knowledge and understanding they have gained to their work activities to prove competence.
This qualification is restrictive to DHL as it contains commercially sensitive information. Supporting documentation is restricted to DHL staff members on request.
Learners must achieve all 9 modules from Group M.
Total Qualification Time (TQT) is 487 hours
Guided Learning Hours (GLH) are 241
Qualification number |
Qualification reference |
Registration start date |
Qualification review date |
| CSED3
|
603/2137/4
|
01/08/2017
|
31/07/2023
|
RQF
|
Skillsfirst
|
Module title |
GLH |
|
Y/616/0415 |
DHL9 |
Communication essentials |
21 |
|
D/616/0416 |
DHL10 |
Managing and developing self |
24 |
|
H/616/0417 |
DHL11 |
Working with others effectively |
28 |
|
K/616/0418 |
DHL12 |
Inspirational leadership |
28 |
|
M/616/0419 |
DHL13 |
Working with teams effectively |
28 |
|
H/616/0420 |
DHL14 |
Customer service matters |
20 |
|
K/616/0421 |
DHL15 |
Championing DHL customer service |
34 |
|
M/616/0422 |
DHL16 |
High performance leadership |
31 |
|
T/616/0423 |
DHL17 |
Managing operations |
27 |
To find out more about this qualification, contact our qualification project team on
0121 270 5100 or email us
Skillsfirst Level 2 Certificate in Introduction to DHL Working Practices (RQF)
Skillsfirst Level 3 Certificate in DHL Leadership Skills (RQF)
Skillsfirst Level 3 Diploma in DHL Supervisory Skills (RQF)
Skillsfirst Level 4 Certificate in DHL Performance Coaching (RQF)
