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Skillsfirst Qualifications



Skillsfirst Level 3 Diploma in DHL Supervisory Skills (RQF)

Qualification summary

This qualification has been designed for those learners who are or being developed to operate, in a supervisory role within DHL and forms the foundation for further progression within the DHL management structure.

 

The knowledge and skills developed within this qualification will enable learners to gain an understanding of DHL supervisory principles. These cover DHL personal excellence, DHL people excellence, DHL service excellence and DHL operational excellence.

 

Learners will then apply the skills, knowledge and understanding they have gained to their work activities to prove competence.

 

Restricted use

This qualification is restrictive to DHL as it contains commercially sensitive information. Supporting documentation is restricted to DHL staff members on request.

 

Qualification structure


Learners must achieve all 9 modules from Group M.

 

Total Qualification Time (TQT) is 487 hours

Guided Learning Hours (GLH) are 241

Qualification number

Qualification reference

Registration start date

Qualification review date

CSED3

 

603/2137/4 

 

01/08/2017

 

31/07/2023

 

 

Group M - Mandatory modules

RQF 
mod.no.

Skillsfirst 
mod. no.

Module title

GLH

Y/616/0415

DHL9

Communication essentials

21

D/616/0416

DHL10

Managing and developing self

24

H/616/0417

DHL11

Working with others effectively

28

K/616/0418

DHL12

Inspirational leadership

28

M/616/0419

DHL13

Working with teams effectively

28

H/616/0420

DHL14

Customer service matters

20

K/616/0421

DHL15

Championing DHL customer service

34

M/616/0422

DHL16

High performance leadership

31

T/616/0423

DHL17

Managing operations

27

To find out more about this qualification, contact our qualification project team on

0121 270 5100 or email us

Qualifications

DHL Qualifications

Skillsfirst Level 2 Certificate in Introduction to DHL Working Practices (RQF)

Skillsfirst Level 3 Certificate in DHL Leadership Skills (RQF)

Skillsfirst Level 3 Diploma in DHL Supervisory Skills (RQF)

Skillsfirst Level 4 Certificate in DHL Performance Coaching (RQF)