0121 270 5100



Awarding Organisation

Skillsfirst Qualifications


COVID-19 (Coronavirus) Update


Wednesday 18 March 2020


In response to recent COVID-19 (Coronavirus) guidance from government, we have planned for all Skillsfirst employees to work from home from today (Wednesday 18th March).


Fortunately, we are in a position where this should not impact on the service we can provide to support both awarding and end-point assessment. To ensure we are able to respond to queries as efficiently as possible, please use the following email addresses where possible:


Awarding queries (quality assurance, registration and certification):


Functional Skills:


End-point Assessment:


Should you need to speak to us, please call 0121 270 5100 as normal.


In these difficult and unprecedented times, we remain committed to supporting our customers and learners, please let us know if there is anything we can do to help.



Tuesday 10 March 2020


In response to the recent COVID-19 (Coronavirus) outbreak, we would like to reassure all of our customers that we are monitoring the situation very closely.


At the present time, following guidance from Ofqual, Skillsfirst has no plans to make any changes to our services, which includes approval visits, external assessments (including End-point Assessment bookings) and External Verifier support.


However, we will continue to review the situation on a daily basis, as our priority remains the safety of our employees, customers and learners.


You can read the latest guidance from Ofqual here.


We understand that customers may have queries or concerns relating to the delivery of specific assessments. If you would like to discuss this in more detail please contact or call 0121 270 5100.


COVID-19 (Coronavirus) UPDATE