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Awarding Organisation

Skillsfirst Policies

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Malpractice & Maladministration Policy


Skillsfirst Awards has a responsibility to ensure that malpractice, non compliance and maladministration is addressed effectively and to publish procedures to centres for dealing with malpractice on the part of learners, centre staff and any others involved in providing the qualification.


Skillsfirst Awards requires any member of personnel within a recognised centre, any learner or any relevant person to report immediately to the customer services manager any suspected case of malpractice committed in direct relation to the Skillsfirst Awards recognised centre requirements and/or any qualification-specific criteria.


To view our Malpractice & Maladministration policy click here


If we can help or you think we could improve our service to you, we want to hear from you, contact our customer services team on 0121 270 5100 or email us



Policies & Procedures

Appeals Policy

Centre & Qualification Withdrawal Policy

Complaints Policy

Customer Service Policy

Equality & Accessibility Policy

Invoicing Policy

GDPR Data Protection Privacy Policy

Malpractice & Maladministration Policy

Reasonable Adjustments & Special Consideration Policy

Recognition of Prior Learning Policy

Sanctions Policy

Skillsfirst Terms & Conditions