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Skillsfirst Policies

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Equality & Accessibility Policy


Here we set out our policy for providing equality and accessibilty to our learners.


We are committed to giving everyone who wants to gain one of our qualifications, an equal opportunity of achieving it in line with current UK legislation and EU directives including the Disability Discrimination Act (DDA) 1995. We support diversity & equality in education, training and employment.


To view our Equality & Accessibility policy click here


If we can help or you think we could improve our service to you, we want to hear from you, contact our customer services team on 0121 270 5100 or email us


Policies & Procedures

Appeals Policy

Centre & Qualification Withdrawal Policy

Complaints Policy

Customer Service Policy

Equality & Accessibility Policy

Invoicing Policy

GDPR Data Protection Privacy Policy

Malpractice & Maladministration Policy

Reasonable Adjustments & Special Consideration Policy

Recognition of Prior Learning Policy

Sanctions Policy

Skillsfirst Terms & Conditions