0121 270 5100



Awarding Organisation

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Replacement Certificates


When you completed your qualification, the company or College who provided your training should have provided you with your certificate. 


If you haven't received a certificate when you feel you should have, please contact our customer services team on 0121 270 5100 ( and we'll be happy to help.


If you've lost a certificate and require a replacement, you can order this through our online, e-certificate portal, VERi first. You will need your Skillsfirst learner number to enable you to create an account to do this.


If you do not have a VERi first account, you can request a replacement certificate by completing the form which can be downloaded here. The fee for replacement certificates is £35 plus VAT.


To process your application, we will need you to provide proof of your identity. To do this, please provide us with a photocopy of one of the following documents (please do not send originals):


Completed forms, proof of identity along with the appropriate fee should be sent to the address below, we will endeavour to issue your replacement certificate within 10 working days:


Customer Services 

Skillsfirst Awards Ltd

Suite 416

Fort Dunlop

Fort Parkway


B24 9FD





I am a Learner

Replacement Certificates

I am a learner