0121 270 5100



End-point Assessment Organisation

End-point Assessment


Customer Service Policy


At Skillsfirst Assess, we recognise the importance of quality in everything we do, we understand how important it is for you to receive a first class service. This philosophy is shared throughout the Skillsfirst team, every employee is charged with not only meeting, but exceeding customer expectations at every interaction.


We believe, having employees who are fully involved with and committed to our customers is essential in providing you with the service you deserve. We aim to always exceed our customers' expectations, we guarantee to deliver this service according to five fundamental promises which we deem as business critical for our customers. These are responsiveness, ownership, resourcefulness, expertise and transparency.


View our Customer Service policy here


If we can help or you think we could improve our service to you, we want to hear from you, contact our customer services team on 0121 270 5100 or email us


End-point Assessment


Appeals Policy

Cancellation Policy

Complaints Policy

Customer Service Policy

Equality & Accessibility Policy

Invoicing Policy

Reasonable Adjustments and Special Consideration Policy

Sanctions Policy