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Level 1 Award in Principles of Customer Service (RQF)

Qualification summary

This qualification covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.

 

This qualification is a starting point for anyone wanting a career in the customer service sector. Roles could include any job that includes customer service, such as, but not limited to:

This qualification does not require you to have any prior qualifications or levels of previous learning. There is no minimum age requirement for this qualification. This qualification is 100% vocational in that it is completely focused on the customer service sector.

 

If you feel that you already have a basic knowledge of customer service you could chose to do the Level 1 Certificate in Principles of Customer Service (RQF).

 

On completion of this qualification you could progress onto:

This qualification is ideally suited to learners who are undertaking the work placement element of a Traineeship.

 

For contact details of the training providers and colleges that offer this qualification in your local area, please email our customer service team.

 

 

Related Documents:


 Level 1 Award in Principles of Customer Service (RQF) Handbook

 

 

Qualification structure

Learners must achieve 6 credits by completing the mandatory unit.

 

Guided Learning Hours (GLH) are 47

 

Total Qualification Time (TQT) is 55

Qualification number

Qualification reference

Qualification review date

CSA01

 

600/0044/2

 

31/07/2018

 

Group M - mandatory unit

RQF
unit no.

Skillsfirst
unit no.

Unit title

Credit value

Y/501/4375

CSP01

Principles of customer service

6

 

To find out more about our registration/certification fees, contact our customer services team on
0121 270 5100 or  email us

 

Traineeships

Traineeships

Work preparation

MTA2 - L2 Award in Mentoring a Trainee in the Workplace

IBA1 - Level 1 Award in Introduction to Employment in Business Administration (RQF)

IEC1 - Level 1 Award in Introduction to Employment in Child Care (RQF)

CSA01 - Level 1 Award in Principles of Customer Service (RQF)

FRA1 - Level 1 Award in Introduction to Working in Fashion Retail (QCF)

IEF1 - Level 1 Award in Introduction to Financial Services (RQF)

IEH1 - Level 1 Award in Introduction to Employment in Hospitality (RQF)

IER1 - Level 1 Award in Introduction to Employment in Retail (QCF)

IGSA1 - Level 1 Award in Introduction to Growing Sales

IEW1 - Level 1 Award in Introduction to Employment in Warehousing and Storage (RQF)

HSCC1 - Level 1 Certificate in Introduction to Health, Social Care and Children's and Young People's Settings (QCF) Closing for registrations on 31/05/2017