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Skillsfirst Policies

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Appeals policy

Skillsfirst Awards aims to ensure that all of its assessments and assessment results are fair, consistent and based on valid judgements. However, it recognises that there may be occasions when a centre or a learner may wish to question a decision made.


To view our Appeals policy Click here


If we can help or you think we could improve our service to you, we want to hear from you, contact our customer services manager on 0121 270 5100 or email us


Policies & Procedures



Data Protection Policy

Equality & Accessibility

Malpractice & Maladministration


Reasonable Adjustments and Special Consideration


Skillsfirst Customer Services Policy

Skillsfirst Terms and Conditions