I just wanted to reach out to say thanks again for taking the time to hold the training session last week, the team found it extremely useful and informative, so it was really helpful from our perspective. I also just wanted to say how great I’ve found the customer service from the Skillsfirst teams for End-point Assessment and Functional Skills. This has been a relatively new process for a lot of our team, but the fantastic service we’ve had from you all has really helped with everything running smoothly. You have been amazing in helping with all of our EPA and Functional Skills queries and issues, to ensure that we provide our learners with the best possible experience! It’s been great working with you all so far!

BT has received fantastic service from all the team at Skillsfirst, without doubt the best customer service I have seen from an awarding organisation in the last 5 years. Accommodating, forward thinking, mindful of the individual needs and above all clear support and guidance from all the team.

Working with Skillsfirst Assess as an End-point Assessment Organisation is easy, the process from registration to gateway meetings and then EPA all works seamlessly. Their customer service is outstanding and nothing is too much trouble, for any member of the team. The End-point Assessors have made all of our learners feel at ease during the assessments, whilst remaining very professional. I highly recommend using Skillsfirst Assess for End-point Assessment.